How it works

Choose Refundid. Get an instant refund. Send back your return. Only by Refundid.

How Refundid Works Phone Demonstration

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Select Refundid when lodging your return

Choose an instant refund by Refundid as your return option when making a return to one of our partner retailers. Enter your order number and select the items you want to return.

How Refundid Works Phone Demonstration

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Get Refundid instantly!

Your refund will reach your nominated bank account in seconds.

Select your preferred return shipping method

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Ship Later

Download your return label and send back your items within 10 days.

Create Your Account

Signing up is easy

Create an account so you can
get instant refunds any day, any time with ease.

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Enter your details

Enter your order number and choose the items you wish to return.

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Connect your bank account

Enter your order number and choose the items you wish to return.

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Get Refundid!

Enter your order number and choose the items you wish to return.

FAQ

How can we help?

Can I use Refundid if I purchased my order with a buy now pay later service, like Afterpay or Zip?

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Absolutely! Refundid works will all payment gateways meaning you can still receive an instant refund with Refundid if you originally purchased your item with a Buy Now Pay Later (BNPL) service such as Afterpay, Zip or Klarna.

Simply follow the usual Refundid process to receive an instant refund with one of our partner stores. After that, you can then use the money that you receive instantly from Refundid to repay your outstanding balance with your BNPL provider.

Please note, when using the Refundid platform your payments with your BNPL service will not be automatically cancelled. You will need to repay your BNPL provider with the money that is sent by Refundid.

How do I know Refundid will handle my data securely?

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Here at Refundid we are committed to complying with our obligations under the Privacy Act (Cth) 1988, including the Australian Privacy Principles.

Refundid and where possible, it’s third-party providers use cloud-native and cloud-agnostic application and infrastructure compliant with, among other standards, ISO27001, ASAE 3150, CPS 234 & CIS Benchmark Level 2.

Still have concerns over how your data is handled? Read more here Refundid’s Privacy Policy.

Does it cost to use Refundid?

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No! Refundid is 100% free for the customer requesting a refund. That means there's no subscription fees, no set up costs, no transaction fees, none.

If you receive an item from a store that offers Refundid, and you're not totally satisfied, you can request a refund. You'll receive your refund in full, instantly - at absolutely no cost.

The only time we ever charge Refundid customers is when we've identified misconduct. This misconduct is extremely rare. If you believe you will likely suffer from misconduct fees, we recommend you don't use Refundid. Find out more about our misconduct fees here.

How do I get my first refund?

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So, you’ve received an item from a store that offers Refundid, you’re not totally satisfied and would like a refund?

All you have to do is set up a Refundid account and follow our simple 3 step process!

To set up your account, simply follow the prompts starting from the sign-up tab found here. Once you’ve created your account, you can start your refund process through your personalised dashboard.

What is Refundid?

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Refundid lets you access your refund instantly, before you've even sent back your return, at zero cost.

Got questions?
Check out our help centre or contact our customer success team.

Go to Refundid help center