Sign Up
Suggest a store

Want to receive instant refunds from your favourite brand? Suggest a store so we can let them know!

Thank you! We've got your suggestion.
Oops! Something went wrong. Please fill in the required fields and try again.

Supported:

🌍

Instant exchanges.
No risk.

No custom exchange integration.

Refundid purchases the replacement through your existing checkout, so exchange orders flow through your usual fulfilment process. We fund the purchase and carry the financial risk.

Book DemoBook Demo
Surf, Dive n' Ski
Roxy
Billabong
Baby Bunting
Bared
Witchery
Seafolly
Showpo
Shona Joy
Princess Polly
P.E. Nation
frank green
Woman in black dress with her hands up
How it works for your business

A new sale now. A return you assess later.

Refundid purchases the replacement through your existing checkout. Your team receives a paid order to fulfil before the original item comes back.
Book Demo
01

We buy the replacement

Your customer chooses their replacement. Refundid places and pays for the new order through your checkout.
02

You fulfil it as usual

The replacement enters your usual order and fulfilment workflow, ready to ship without waiting for the original return.
03

Assess, then settle

Your team receives and assesses the original return. Once approved, Refundid collects the approved return amount from your business.
The exchange is a new purchase linked to the original return. If the item isn't returned or you decline the return, Refundid carries the financial risk.
Instant Exchanges

Exchanges your finance team love

A standard paid replacement order, with settlement of the original return after approval.
Have your exchange orders feed into your store the same way any order would.
Easily send all exchange orders downstream to your external systems.
No need to hang onto inventory before the return arrives back.
Instant Exchanges

The risk falls on us, not you

We’ll take on 100% of the risk so you’re never out of pocket if the item doesn't come back.
If the customer doesn’t return the item, you still make the sale.
No changes to the original order unless the return is approved.
Instant exchanges use the same fee structure as instant refunds and are priced separately from your Core or Checkout+ platform subscription.
Data & Analytics

In-depth & real-time analytics

Understand every aspect of your returns inside and out.
Access high-level and in-depth data across all your returns.
Easily see repurchase and return rates on a per order and item basis.
Understand customer return behaviour as well as internal processing insights.
Instant Exchanges

What’s in it for you?

Making returns lodgement simple and easy to manage for you and your team.
No custom exchange integration. Refundid purchases through your existing checkout.
Orders that flow downstream the same way any other order would.
Clear records of the new sale and settlement of the approved return.
Simple and easy user journey for your customers to get the product they want.
Variant or any-item swap available for all your shoppers.
Multi-region support letting you service all your customers from around the world.

Pricing

Instant returns.
Pricing for your business.

Instant refunds and instant exchanges share the same fee structure, priced separately from your Core or Checkout+ platform subscription.

Talk to our team about instant returns pricing for your business.

Discuss pricingView platform plans

Connected returns

Connect your returns to your wider tech stack

Connect Refundid with your ecommerce platform, warehouse, ERP and support tools to sync returns data and automate workflows. These connections support your wider returns operation; creating an instant exchange uses your existing checkout.

View IntegrationsBook Demo