How it works

Choose Refundid. Get an instant refund. Send back your return. Only by Refundid.

Selecting the items you'd like to return


Select Refundid when lodging your return

Choose an instant refund by Refundid as your return option when making a return to one of our partner retailers. Enter your order number and select the items you want to return.

A successful instant refund through Refundid


Get Refundid instantly!

Your refund will reach your debit card in seconds.

Select your preferred return shipping method


Ship Later

Download your return label and send back your items within 1 week.

Create Your Account

Signing up is easy

Create an account so you can
get instant refunds any day, any time with ease.

User Icon

Enter your details

Enter your order number and choose the items you wish to return.

Credit Card Icon

Connect a debit card

Enter your order number and choose the items you wish to return.

Checkbox Icon

Get Refundid!

Enter your order number and choose the items you wish to return.


How can we help?

How long does it take to get my refund?


Refundid pays your refund to your debit card instantly. Usually, the funds will appear in the bank account attached to your debit card in seconds, however it can take up to 30 minutes.

Can I use Refundid if I purchased my order with a buy now pay later service, like Afterpay or Zip?


Absolutely! Refundid works with all payment gateways meaning you can still receive an instant refund with Refundid if you originally purchased your item with a Buy Now Pay Later (BNPL) service such as Afterpay, Zip or Klarna.

Simply follow the usual Refundid process to receive an instant refund with one of our partner stores. After that, you can then use the money that you receive instantly from Refundid to repay your outstanding balance with your BNPL provider.

Please note, when using the Refundid platform your payments with your BNPL service will not be automatically cancelled. You will need to repay your BNPL provider with the money that is sent by Refundid.

How do I get my first refund?


So, you’ve received an item from a store that offers Refundid, you’re not totally satisfied and would like a refund?

All you have to do is set up a Refundid account and follow our simple 3 step process!

To set up your account, simply follow the prompts starting from the sign-up tab found here. Once you’ve created your account, you can start your refund process through your personalised dashboard.

Got questions?
Check out our help centre or contact our customer success team.

Go to Refundid help center