What is returns management software?
Returns management software runs a return from start to finish: the customer's request, your return policy, the shipping label, the check at your warehouse and the refund, exchange or store credit. Refundid does all of that and connects to your ecommerce platform, so orders and stock stay up to date. For more detail, read our guide to returns management.
Which ecommerce platforms does Refundid work with?
Shopify, BigCommerce, WooCommerce, Magento (Adobe Commerce) and commercetools. Custom and headless stores connect through our API.
How long does setup take?
On Shopify, you install the app, add your branding and return policy, and connect your carriers. Most of the time goes into deciding your rules. Custom platforms need some light developer work to connect to our API.
Who pays for instant refunds?
Refundid pays the customer upfront. You're billed only for items that come back and pass your checks, so you carry no risk if a customer never returns an item.
What happens if a customer doesn't return the item?
We recover the money from the customer, not from you. Customers who don't send items back can lose access to instant refunds at every store that uses Refundid.
Is Refundid secure?
Yes. Refundid is SOC 2 compliant and follows strict privacy and security standards. Customers verify their identity before their first instant refund.
How much does Refundid cost?
Core offers a fixed monthly platform subscription for up to 85 returns. Checkout+ offers a $0 monthly platform subscription funded by optional shopper fees, with no return-volume limit. Custom pricing is available for higher-volume businesses. Return shipping and applicable payment-processing costs are separate. Compare plans and pricing
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